Terms of References for CPeO moderators

Join our team and become part of a community of eLearning experts delivering services for building eLearning organisations. Approved CPeO moderators are provided with full access to all CPeO resources (content, community, technology) at no costs. CPeO moderators get full support from the community when rolling out the programme locally. Please go through these terms of references and send us your application.

Applicants may offer to deliver multiple services or just certain service components. Please indicate in your application the services you intend to provide.

Tasks

Customer support

Expert and organisational support

• Expert support: to provide for subject matter expertise supporting the accomplishment of the customer´s learning objectives (e.g. answering to questions regarding the comprehension of content and assignments; providing recommendations on further information, methodology and tools; giving assistance in project work and feed-back on deliverables and exams; defining quality criteria for the deliverables).
• Organisational support: to help and assist participants regarding programme participation and self-organisation (e.g. efficient organisation of learning activities, support in using hardware and software, managing the personal homepage on the eLearning platform, advice on how to organise the personal learning environment, tips for efficient work methods and time-management; solutions for personal and group conflicts; support services).

Rapid eLearning production and delivery

• to moderate a synchronous Hotline (via Instant Messaging) regarding the application of Rapid eLearning (REL) production tools (e.g. replies to questions)
• to moderate an asynchronous Rapid eLearning (REL) Support Area on the platform regarding the application of a REL software tool (e.g. replies to questions)
• to summarize messages received via the REL Hotline and enrich the REL Support Area
• to offer support services to the learning community regarding efficient production processes of digital media (online, offline, print).

Product support

• to manage and document customer complaints
• to manage and document conflicts
• to improve the learning material jointly with fellow experts and make a release planning
• to apply web based project management and reporting facilities

Time and place

• independent of location
• laptop or desktop computer with continuous Internet access required

Prerequisites

• Very good English language skills
• Especially excellent English writing skills
• Additional asset: very good Spanish language skills
• Additional asset: very good skills in the language used by the target group of a programme
• Several years of teaching experience
• Reliability in collaboration over distance
• Team management experience
• Excellent media literacy (several years of practical experience in the production of digital media)
• Practical experience and very good knowledge of MS-Office, image processing tools and preferably of the REL production tool Macromedia Captivate
• Good availability by phone, instant messaging and email
• Ability to react to online requests within 12 hours.

Examples of work scenarios

Case I: information request sent via instant messaging

1. An information request is received via Instant Messaging
2. The moderator sends a reply via Instant Messaging to the sender and the programme participants
3. Feedback loops are commented and further support provided via Instant Messaging until the expected outcome is achieved
4. The Instant Messaging thread is closed by the moderator
5. The Instant Messaging thread is edited
6. The edited thread is posted on the asynchronuous question/reply Support Area; it is self-descriptive and introduced by a short text.

Case II: information request sent via asynchronous communication tools

• An information request is received through the mailing list via the asynchronous Support Area related to an existing question/reply pair or without any context
• A reply is sent via the Support Area directed to the sender and the programme participants; a self-descriptive and short introduction is provided so that the message can be understood by a reader who is not aware of the specific message context
• Feedback loops are supported via the Support Area until the request has been accomplished successfully.

Remuneration

• A remuneration scheme is offered based on eLearning moderation standards.

Contact

Please send your proposal and CV to Sebastian Hoffmann using the MS-Word template of our partner company SNTL Publishing below (shof@hoffmann-reif.com)